TALK TO US

Feel free to e-mail us any questions, suggestions, compliments or complaints.
We would love to hear from you to help us improve our site and services.

 

E-MAIL

info@thedyedepot.com



FAQ

1

Where do you ship from and how do i pay?

We ship from Brazil, home of the Mimosa hostilis tree.
For more information about our company and our harvesting practices check out About Us page.

We currently only accept credit cards and cryptocurrencies payments. 
We offer an exclusive discount for crypto payments, email us for wallet address.

2

Payment

& Shipping

After your payment is confirmed we will prepare and ship your order in a maximum of 3 business days. Tracking number will be sent to your e-mail as soon as it's available.

Transit time is usually 3-6 days to the Americas, 4-7 days to Europe and 4-8 days to Asia and Australia.

3

Returns

& Refunds

In case you're not entirely satisfied with your purchase you can return your items within 15 days after delivery for a full refund.
If your items get damaged or lost during transportation, you are also entitled to a refund, as long as you email us within 10 days so we can find a solution with the carrier company.
Check our full Shipping & returns policy.