Brazilian Mimosa Hostilis Root Bark FAQ

We ship our Mimosa hostilis root bark from two locations: USA, and Europe. The USA Domestic Mimosa bark chips are shipped from the US via USPS or UPS to better serve our North American customers. It can be shipped to all 50 states in the US. The EU Domestic Mimosa bark chips are shipped from the EU via Correos or FedEx to better serve our European customers. It can be shipped to all countries in the EU.

We take payments with credit/debit cards, Apple Pay, Google Pay, and cryptocurrency. We accept debit/credit card payments from all major brands: Visa, Mastercard, American Express, Discover, Diners, CUP, JCB and Maestro. For crypto, we accept all the major coins: BTC, ETH, USDT, XMR, LTC, etc. We can take payments in many more coins as well, some of them dirt cheap to transfer. Contact us and we'll find a solution!

To pay with Bitcoin or any other crypto, proceed with the purchase as usual and select "Manual payment" when checking out. After your order is complete, email us with your order number and the cryptocurrency you want to use. We'll get back to you in 24h with a wallet address. Your order will only be processed once we've verified the payment.

At the moment we are only shipping domestically within the USA and the EU.

The US Domestic bark is shipped either by USPS or by UPS, and the EU Domestic bark is shipped either by Correos or FedEx. The shipping method used will vary depending on availability and shipping costs to your location. You will receive a very normal cardboard box with no mentions of our website, just the addressing information.

Orders are usually dispatched within 3 business days after payment, but we can take up to 7 business days to ship your order out under extreme circumstances. We use a third party fulfillment service for the US and the EU stock, so sometimes there can be small delays to ship out the orders, especially during holidays or high demand seasons. We operate Monday to Friday during standard business hours, except on national holidays, at which times we will be closed. You will receive a shipment confirmation email with the tracking number as soon as it's available. That doesn't mean its shipped out, it only means the label for your package was created, and that you can track it now. Your tracking will update to "In transit" once your package is physically delivered at the post office. For both the USA and the EU domestic whole chips, the transit times vary from 3 to 8 business days according to location and shipping carrier used.

No, you won't have to pay any import fees, since all our shipments are strictly domestic within the USA and the EU.

We offer a full refund guarantee, so if your items gets damaged or lost during transportation, you are entitled to a full refund or a re-ship.

We're sure you'll love our mimosa hostilis, but if you want to return it for whichever reason, you can. You just have to return it within 14 days after delivery, unused and in its original packaging. The return shipping is at your expense.